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Terms of Service

These Terms of Service govern all products and services provided by Karen. Below are the terms and conditions:

Parties and Terminology​

The parties referred to in this Agreement are defined as follows:

  • Karen is the owner and service provider of the website karen (hereinafter referred to as "Karen" or "this Site"). For the purposes of this Agreement, references to the website or services include various data transmission services, hosting, or website hosting services, collectively referred to as the "Website" or "Services."
  • Karen Customer - As our customer or user of the website services, this Agreement may refer to you using any second-person pronoun.

Please read the following Terms of Service and Conditions carefully. By successfully purchasing Karen Services, you signify your agreement to abide by all terms and conditions of this Agreement (the "Agreement"). You should print or otherwise save this Agreement for future reference. If you do not agree with all the terms and conditions of this Agreement, meaning you do not accept these services and terms, please do not purchase Karen’s products and services. Karen will only provide services to you upon your acceptance of these Terms of Service. Any use of the services provided by Karen is deemed as your acknowledgment and acceptance of the following Terms of Service.

1. Services​

1.1 Before selecting Karen Services, you will have access to a range of packages and customizable configurations we offer. You may choose the desired package and configuration from the listed services. All services you select are subject to these terms. Upon ordering services, we consider that you have accepted these Terms of Use. Karen reserves the right to refuse to provide any services to you for any reason. Despite our uptime guarantees, Karen also reserves the right to interrupt services for periodic maintenance needs during emergencies. You may order additional services at any time. All additional services are considered "Services" as described below. All services provided are subject to availability and governed by all terms and conditions of this Agreement.

2. Agreement Amendments​

This Agreement constitutes the complete terms and conditions applicable to the Karen Services you purchase (as defined below). Karen may amend the terms of this Agreement, including fees (as defined below), at any time, and Karen is obligated to notify users of updates to the terms, including but not limited to email notifications, website announcements, and social media notifications.

2.1 We may amend this Agreement at any time. You agree that we reserve the right to do so. You agree that we have the unilateral right to do so. Updated versions will immediately supersede any prior versions upon release, unless the revised version is consistent with the previous one, in which case the prior version will no longer have legal effect. Any third-party modified versions of this Agreement are deemed invalid.

2.2 We agree that if there are any changes to this Agreement, we will update the "Last Modified Date" at the top of this Agreement. You agree to periodically revisit this webpage. You agree to note the date of the last revision of this Agreement. If the "Last Modified" date remains unchanged since your last review, you may assume the Agreement has not changed since then. If the "Last Modified" date has changed, you can be certain that terms in the Agreement have been altered.

2.3 Waiver – If you do not periodically review this Agreement, you bear the responsibility for ignoring any changes to it. You have the right to review the revised version at any time. Karen is not liable for any consequences arising from your failure to review it.

3. Agreement Term and Cancellation Policy​

3.1 The initial term begins upon confirmation of your order or service and receipt of legitimate payment. The length of this term is determined by your selection and should be specified when you order our services. This Agreement may not be terminated during your initial term except in the case of a breach by Karen.

3.2 Karen may also terminate this Agreement at any time, with or without reason ("Termination Without Cause"). In such cases, Karen will provide you with written notice.

3.3 If Karen cancels this Agreement based on any terms outlined herein, except for reasons under Section 3.2, Karen will not issue a refund to you. If you wish to terminate the service, you are obligated to cancel your subscription before the prepaid service takes effect. In cases of termination initiated by Karen, all prepaid fees will be forfeited and non-refundable. This means that termination of this Agreement does not relieve you of any payment obligations.

3.4 Additionally, Karen reserves the right to terminate any part of this Agreement. Karen may terminate your service under the following circumstances:
(a) Violation of the content described in the Acceptable Use Policy;
(b) Infringement or violation of any third party’s intellectual property, privacy rights, or copyright;
(c) Non-compliance with any applicable laws, regulations, or ordinances;
(d) Uploading, posting, or distributing any images, text, graphics, code, or videos that Karen deems illegal or high-risk. Karen has sole discretion, and nothing in this Agreement obligates Karen to monitor or review your content or the content uploaded or posted by your users at any time. You remain responsible for your content and any liabilities arising therefrom.

4. Account Setup​

4.1 When registering an account, you will be required to provide a login (email) and password. You are solely responsible for maintaining the confidentiality of your username and password and all activities conducted using these credentials. You agree to notify us immediately of any unauthorized access to your account or any other security breaches.

4.2 You must provide us with a primary email address and ensure its availability. All notifications and communications between us will be sent to the email address you provide, so you must keep this address active. Ensure that our domain and other email-sending addresses we inform you of are not included in any spam block lists used by you or your email provider.

4.3 Providing any false, inaccurate, or fraudulent contact information may result in the termination of your account.

4.4 Karen reserves the right to refuse service and immediately terminate your access to a Karen account under the following circumstances:
(a) Failure to meet the conditions for Karen’s service provision;
(b) Previous failure to fulfill a contract with Karen-related businesses or Karen partners;
(c) Previous violation of terms and conditions with Karen-related businesses or Karen partners;
(d) Based on existing data, we believe you may refuse to fulfill the contract or violate our terms or conditions.

4.5 You are responsible for all activities and changes to your account. Therefore, we strongly recommend implementing strict confidentiality measures to safeguard your account/password information. We assume you have the technical capability to manage your services. You are responsible for any issues arising from changes to your account, including but not limited to damage to your personal data, damage to Karen’s website or equipment, and damage to any other websites.

5. Intellectual Property​

5.1 Between you and Karen, Karen declares that it does not own the rights or content you provide for use in your services (including but not limited to text, software, music, sound, audiovisual works, movies, images, animations, videos, and graphics, referred to as "Your Content"). By using Karen’s products and/or services, you hereby grant Karen a non-exclusive, worldwide, royalty-free license to use, transmit via internet broadcast, reproduce, create derivative works, display, and perform Your Content.

5.2 This Agreement does not constitute a license to use Karen’s service marks or any other trade insignia. Use of any Karen service marks or other trade insignia without prior written consent from Karen is strictly prohibited.

5.3 You acknowledge that even nominal damages may incur significant legal fees, travel expenses, costs, and other amounts. You agree to bear all such fees and costs.

6. Content and Acceptable Use Policy​

6.1 You agree to comply with Karen’s Acceptable Use Policy. Karen posts updated policies on its website and reserves the right to amend the Acceptable Use Policy at any time, with an obligation to notify users of updates, including but not limited to email notifications, website announcements, and social media notifications. You agree to periodically visit the Karen website and review the latest Acceptable Use Policy. Continued use of Karen Services after any changes to the Acceptable Use Policy log signifies your acceptance of and binding agreement to the updated policy. If an end user’s actions violate the Terms of Service or Acceptable Use Policy, Karen reserves the right to suspend your access to the services at any time.

6.2 Karen does not proactively monitor the content used by end users on Karen Services. However, Karen may, at its discretion, use technical means to monitor customer usage of services on the Karen network and disclose any necessary account information as required by laws, regulations, or government entities. Karen will investigate complaints regarding infringement of third-party rights or violations of the Acceptable Use Policy and will strive to minimize abuse of Karen Services. Karen reserves the right to cooperate with law enforcement and notify such agencies if they suspect you or your end users are engaging in activities that violate the laws, regulations, and policies of your or your server’s jurisdiction. All terms in this section are intended to grant third-party rights, but no third party has the authority to enforce any terms of this Agreement.

6.3 You must agree that Karen will not be liable for any actions by you or your end users that violate the Acceptable Use Policy or the laws, regulations, and policies of your or your server’s jurisdiction, including the Digital Millennium Copyright Act (DMCA).

6.4 Karen may, at its sole discretion, terminate your access to the services and this Agreement if you, your end users, or downstream customers violate the Terms of Service or Acceptable Use Policy.

6.5 Karen takes the issue of child pornography very seriously. The use of our services by minors poses potential risks and should be entirely prohibited; however, guardians may authorize limited use of Karen Services by minors. Any content that could be considered child pornography will be removed and access prohibited, applicable to Karen’s cloud hosting and hosting services. Any customer hosting or accessing child pornography through Karen will have their services immediately terminated and local law enforcement notified. You agree to cooperate with Karen to prevent access to child pornography. Any child pornography content, or solicitation, inducement, or enticement of minors for sexual activity or obscene behavior, is strictly prohibited and treated as equivalent to child pornography. Karen reserves the right to pursue legal action against customers hosting or accessing child pornography on the Karen website.

6.6 If you suspect that child pornography is being hosted on the Karen network, we encourage you to immediately report it to Karen’s abuse complaint email at support@karen.club or through the ticket system in the customer center to the abuse complaint department. Include the customer’s filename or URL (or other location), victim (if known), birth date, production date, and any information about suspicious images (multiple if applicable) or other details. Alternatively, you may report suspected child pornography via the CyberTipline. For child pornography not hosted by Karen, report directly to law enforcement or the respective website: https://www.asacp.org/index.php?content=report.

6.7 We respect the intellectual property rights of all parties and have adopted a repeat copyright infringer termination policy based on the Digital Millennium Copyright Act. A copy of our repeat infringement termination policy is available to our customers upon request.

7. Zero Tolerance Spam Policy​

7.1 The use of spam on the Karen network is strictly prohibited. If you or your end users use SPAM on the Karen network, we reserve the right to terminate your services at any time.

7.2 Karen posts updated policies on its website and reserves the right to amend the anti-spam policy at any time. You agree to periodically visit the Karen website and review the latest anti-spam policy. Continued use of Karen Services after any changes to the anti-spam policy log signifies your acceptance of and binding agreement to the updated policy. If an end user’s actions violate the Terms of Service or anti-spam policy, Karen reserves the right to suspend your access to the services at any time.

8. Payment​

8.1 Payment for services covers the entire service cycle with Karen and is subject to this Agreement. Unless your service is terminated, Karen will delete your service after your payment cycle expires. This is an automated and irreversible process.

8.2 Unless specifically negotiated and agreed upon in writing with us, the setup fees and recurring payment fees for the services you select must be paid in full as initial fees during online ordering. All setup/installation fees and special configuration fees are non-refundable. Service fees must be paid in advance; failure to pay service fees on time may result in temporary suspension or deletion of your services.

8.3 Upon registration, you must select a payment method. Karen reserves the right to contract third parties to process all payment requests. Such third parties may impose additional terms and conditions governing payment processing. If you fail to pay the required service fees on time, Karen reserves the right to charge late fees within the scope permitted by law.

8.4 You agree to pay any taxes arising from your use of the services, including personal income tax, value-added tax, or sales tax. Karen is not responsible for any fees incurred from your use of bank checks, credit cards, insufficient funds, or any charges between you and your financial institution. Karen should receive full payment; any additional costs due to taxes, exchange rate differences, bank fees, or transfer fees must be borne by you.

8.5 You also agree to pay any attorney fees, collection fees, and other costs arising from Karen. Additionally, Karen will not refund any setup fees, special configuration fees, or remaining prepaid fees.

8.6 Once Karen begins providing services, we will no longer accept any refund requests, including those based on purchasing services in the wrong region.

8.7 Coupons and Discount Codes – Karen may offer coupons and discount codes, which may only apply to first-time customers. Thus, after you have subscribed to Karen Services, these discounts may no longer be valid. These coupons and discount codes may not apply when upgrading your products. Any accounts attempting to abuse coupons or discount codes will be suspended or deleted.

9. Backup Measures & Data Loss​

9.1 You agree that the security of the data you use in the services is your responsibility to maintain. Karen will take necessary measures to protect your data’s security. However, you are still required to implement your own data security measures. We cannot guarantee full restoration of your services in the event of data loss. Therefore, we strongly recommend establishing your own daily backup procedures to ensure the safety of your data.

9.2 If you wish for Karen to provide daily backup services, which are not included in this Agreement, please contact us. We offer various backup services beyond standard offerings, and you may select one as a solution. These will be provided under a separate written agreement.

10. Resource Usage & Security​

10.1 Karen does not impose strict limits on the system resources and hardware each account may use. We do not proactively disable user accounts unless the resources/facilities used significantly exceed acceptable levels or maintaining such usage severely impacts other customers’ experiences.

10.2 Unless explicitly permitted by law, you may not reverse engineer, decompile, disassemble, or create derivative works of this website and/or its materials. You agree not to use any automated devices or manual processes to monitor or copy the website or materials, nor use any devices, software, computer code, or viruses to interfere with or attempt to disrupt our services and website.

10.3 Security Any breach of the website and/or service security is prohibited and may result in criminal and civil liability. You agree not to engage in activities that violate or attempt to alter or manipulate hardware and software, endanger servers, or involve any other unauthorized use. You are prohibited from:

  • Any form of unauthorized access or use of data, systems, or networks, including the website and/or services.

  • Unauthorized interference with any user’s service, host, or network.

  • Introducing malicious programs into networks or servers (e.g., viruses and worms), including the website and/or services.

  • Circumventing user and security authentication of any host, network, or account.

  • Using our services to compromise the security of other websites.
    In cases where you violate system security, we reserve the right to release information about you to system administrators of other websites to assist in resolving security incidents. We will also cooperate with law enforcement agencies to investigate crimes and breaches of system or network security. Violations of these security provisions may result in account termination under Section 3 of this Agreement.

    10.4 Traffic Usage Your monthly data transfer is determined by the specific service you purchase. If your usage exceeds your monthly limit, your account will be suspended and restored at the beginning of the next month or your billing date, depending on the product or service. Unused traffic does not roll over to the next month.

    10.5 Fair Use Policy We provide specific services or subscriptions to our customers and expect users to use each service as described, defining normal, fair, and reasonable usage over any given billing cycle. If we determine that a user is unreasonably using a service or subscription, we may take action to mitigate negative impacts, including but not limited to connection restrictions and access limitations. Unfair usage includes but is not limited to:

  • Lending, disclosing, or reselling Karen accounts or services.

  • Continuous use of P2P, BT, or PT download services.

  • Running resource-intensive programs on a single resource point for extended periods.

  • Engaging in activities at a resource point that violate the laws or regulations of the country or region where the resource is located.

11. Uptime Guarantee​

11.1 Karen will provide a Service Level Agreement (SLA) to ensure a certain level of service availability. If you require an additional SLA, please contact us, and it will be incorporated as an integral part of this Agreement.

12. Price Changes​

The price you pay for services will not change within a specific period. We reserve the right to modify Karen’s service prices at any time without prior notice and to adjust the amount of resources provided to users. Additionally, if we terminate your service under Section 3.2 of this Agreement and later decide to provide services to you again, your previous fees will not be credited to the new service. You will still need to pay service fees and verify the fee details, which is your responsibility. Karen will not automatically update your plan; all upgrades or downgrades will be processed upon your request and may involve modification fees or require contacting us.

13. Indemnification​

You agree to defend, indemnify, and hold harmless Karen and its affiliates from any and all claims and liabilities, including reasonable attorney and expert fees, arising from:

  • Your breach of any obligations under this Agreement;
  • Your use of the services;
  • All actions and activities occurring under your username and password;
  • The sale of any goods or services, or advertising related to Your Content or your information and data;
  • Any defamatory, libelous, or illegal material contained in Your Content or your information and data;
  • Any claim or contention that Your Content or your information and data infringe any third party’s patent, copyright, or other intellectual property rights or violate any third party’s privacy or publicity rights;
  • Any third party’s access to or use of Your Content or your information and data;
  • Violation of any applicable Acceptable Use Policy;

You warrant and represent that:

  1. Your Content and titles comply with EEA legal requirements;
  2. All customers described in Your Content are 18 years of age or older;
  3. Your Content does not contain any real depictions of child pornography, obscenity, violence, or any images illegal in the EEA.

14. No Additional Warranties​

You expressly agree that your use of the services is at your own risk. Karen expressly disclaims any express or implied warranties, including all guarantees, such as implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Karen does not guarantee that the services will meet your needs or that they will be uninterrupted, secure, or error-free. Any promotional materials or statements should be regarded as advertising references and are not guaranteed. You understand and agree that any use of the services and/or data downloaded or obtained through the services is at your discretion and risk, and you will solely bear the consequences and risks of damage to your computer system or data loss.

Karen may provide third-party products, services, and/or software not part of the services ("Third-Party Services or Software") to you. Karen has no control over the content of Third-Party Services or Software. Your use of any Third-Party Services or Software is at your sole risk and subject to the terms and conditions of separate agreements you enter into with the third party.

Karen does not provide warranties for any products or services.